CVE-2024-57727 (GCVE-0-2024-57727)

Vulnerability from cvelistv5 – Published: 2025-01-15 00:00 – Updated: 2026-08-04 03:55
VLAI CISA Previdian
Summary
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Severity
9.1 (Critical)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
SSVC
Exploitation: active Automatable: yes Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2025-02-13 00:00 UTC
CWE
  • n/a
  • CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Assigner
References
CISA
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 029ab5b9-bed7-4f1d-9503-6e5e2076e502

Vulnerability ID: CVE-2024-57727

Status: Confirmed

Status Updated: 2025-02-13 01:00 CET

Exploited: Yes

Timestamps
First Seen: 2025-02-13
Asserted: 2025-02-13
Scope
Notes: SimpleHelp Path Traversal Vulnerability | Affected: SimpleHelp / SimpleHelp | Description: SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords. | Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. | Due date: 2025-03-06 | Known ransomware campaign use (KEV): Known | Notes (KEV): https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727
Evidence

Type: Vendor Report

Signal: Successful Exploitation

Confidence: 80%

Source: cisa-kev

Details
Cwes CWE-22
Feed CISA Known Exploited Vulnerabilities Catalog
Product SimpleHelp
Due Date 2025-03-06
Date Added 2025-02-13
Vendorproject SimpleHelp
Vulnerabilityname SimpleHelp Path Traversal Vulnerability
Knownransomwarecampaignuse Known
References
Created: 2026-10-02 08:09 CEST | Updated: 2026-10-02 08:09 CEST
Previdian
Known Exploited Vulnerability - GCVE BCP-07 Compliant
KEV entry ID: 88ec8db9-9dfc-4a34-9fa5-18a8ab014fc5

Vulnerability ID: CVE-2024-57727

Status: Confirmed

Status Updated: 2025-02-13 01:00 CET

Exploited: Yes

Timestamps
First Seen: 2025-02-13
Asserted: 2025-02-13
Scope
Notes: SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote... | Affected: SimpleHelp / SimpleHelp | CVSS: 9.1 (CRITICAL) | EPSS: 0.96576 | Used in malware: yes | Not yet in CISA KEV: False
Evidence

Type: Public Report

Signal: Confirmed Compromise

Confidence: 70%

Source: previdian

Details
Feed Previdian (previdian.com)
Title SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote...
Cve Id CVE-2024-57727
Vendor SimpleHelp
Ghsa Id None
Product SimpleHelp
Added Date 2025-02-13T00:00:00.000Z
Cvss Score 9.1
Epss Score 0.96576
Previous Ids
Cvss Severity CRITICAL
Virtual Patch False
Cvss Estimated False
Epss Percentile 0.99882
Used In Malware yes
Vulnerability Id CVE-2024-57727
Ahead Of Cisa Kev None
Not Yet In Cisa Kev False
References
Created: 2026-10-02 09:11 CEST | Updated: 2026-10-02 09:11 CEST
Show details on NVD website
To clipboard 

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Taxonomy of the tags.





Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.

Sightings

Author Source Type Date Other

Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or observed by the user.
  • Confirmed: The vulnerability has been validated from an analyst's perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
  • Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
  • Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
  • Not confirmed: The user expressed doubt about the validity of the vulnerability.
  • Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.



Related by attack behaviour

Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.