Vulnerability-Lookup

CNVD-2020-63947

Vulnerability from cnvd - Published: 2020-11-15

Title

OTRS信息泄露漏洞（CNVD-2020-63947）

Description

OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。

Severity

中

Patch Name

OTRS信息泄露漏洞（CNVD-2020-63947）的补丁

Patch Description

OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。目前，供应商发布了安全公告及相关补丁信息，修复了此漏洞。

Formal description

厂商已发布了漏洞修复程序，请及时关注更新： https://otrs.com/help-desk-software/

Reference

https://vigilance.fr/vulnerability/OTRS-information-disclosure-via-Chat-Conversation-Agent-Names-33541

Impacted products

Name
OTRS Otrs

Show details on source website

JSON

To clipboard

{
  "cves": {
    "cve": {
      "cveNumber": "CVE-2020-1777",
      "cveUrl": "https://nvd.nist.gov/vuln/detail/CVE-2020-1777"
    }
  },
  "description": "OTRS ITSM\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957IT\u670d\u52a1\u7ba1\u7406\u7ec4\u7ec7\u7684\u57fa\u7840\u89e3\u51b3\u65b9\u6848\u3002\u8be5\u65b9\u6848\u4ee5ITIL\u6700\u4f73\u5b9e\u8df5\u4e3a\u57fa\u7840\uff0c\u63d0\u4f9b\u8bf7\u6c42\u548c\u6545\u969c\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u53d1\u5e03\u7ba1\u7406\u7684\u7ba1\u7406\u5de5\u5177\u3002\n\nOTRS\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u53ef\u4ee5\u901a\u8fc7OTRS\u7684\u804a\u5929\u4f1a\u8bdd\u4ee3\u7406\u540d\u79f0\u7ed5\u8fc7\u5bf9\u6570\u636e\u7684\u8bbf\u95ee\u9650\u5236\uff0c\u4ee5\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002",
  "formalWay": "\u5382\u5546\u5df2\u53d1\u5e03\u4e86\u6f0f\u6d1e\u4fee\u590d\u7a0b\u5e8f\uff0c\u8bf7\u53ca\u65f6\u5173\u6ce8\u66f4\u65b0\uff1a\r\nhttps://otrs.com/help-desk-software/",
  "isEvent": "\u901a\u7528\u8f6f\u786c\u4ef6\u6f0f\u6d1e",
  "number": "CNVD-2020-63947",
  "openTime": "2020-11-15",
  "patchDescription": "OTRS ITSM\u662f\u5fb7\u56fdOTRS\u96c6\u56e2\u7684\u4e00\u5957IT\u670d\u52a1\u7ba1\u7406\u7ec4\u7ec7\u7684\u57fa\u7840\u89e3\u51b3\u65b9\u6848\u3002\u8be5\u65b9\u6848\u4ee5ITIL\u6700\u4f73\u5b9e\u8df5\u4e3a\u57fa\u7840\uff0c\u63d0\u4f9b\u8bf7\u6c42\u548c\u6545\u969c\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u53d1\u5e03\u7ba1\u7406\u7684\u7ba1\u7406\u5de5\u5177\u3002\r\n\r\nOTRS\u5b58\u5728\u5b89\u5168\u6f0f\u6d1e\uff0c\u653b\u51fb\u8005\u53ef\u5229\u7528\u8be5\u6f0f\u6d1e\u53ef\u4ee5\u901a\u8fc7OTRS\u7684\u804a\u5929\u4f1a\u8bdd\u4ee3\u7406\u540d\u79f0\u7ed5\u8fc7\u5bf9\u6570\u636e\u7684\u8bbf\u95ee\u9650\u5236\uff0c\u4ee5\u83b7\u53d6\u654f\u611f\u4fe1\u606f\u3002\u76ee\u524d\uff0c\u4f9b\u5e94\u5546\u53d1\u5e03\u4e86\u5b89\u5168\u516c\u544a\u53ca\u76f8\u5173\u8865\u4e01\u4fe1\u606f\uff0c\u4fee\u590d\u4e86\u6b64\u6f0f\u6d1e\u3002",
  "patchName": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-63947\uff09\u7684\u8865\u4e01",
  "products": {
    "product": "OTRS Otrs"
  },
  "referenceLink": "https://vigilance.fr/vulnerability/OTRS-information-disclosure-via-Chat-Conversation-Agent-Names-33541",
  "serverity": "\u4e2d",
  "submitTime": "2020-10-19",
  "title": "OTRS\u4fe1\u606f\u6cc4\u9732\u6f0f\u6d1e\uff08CNVD-2020-63947\uff09"
}

CVE-2020-1777 (GCVE-0-2020-1777)

Vulnerability from cvelistv5 – Published: 2020-10-15 18:52 – Updated: 2024-09-17 01:16

Title

Agent names disclosed in chat feature

Summary

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Severity

4.3 (Medium)


                        
                          CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

CWE

CWE-200 - Information Exposure

Assigner

OTRS mitre root Scorecard

References

1 reference

URL	Tags
https://otrs.com/release-notes/otrs-security-advi…	x_refsource_CONFIRM

Impacted products

1 product

Vendor	Product	Version
OTRS AG	OTRS	Affected: 7.0.x , ≤ 7.0.21 (custom) Affected: 8.0.x , ≤ 8.0.6 (custom)

Date Public

2020-10-12 00:00

Credits

László Gyaraki

Show details on NVD website

JSON

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{
  "containers": {
    "adp": [
      {
        "providerMetadata": {
          "dateUpdated": "2024-08-04T06:46:30.899Z",
          "orgId": "af854a3a-2127-422b-91ae-364da2661108",
          "shortName": "CVE"
        },
        "references": [
          {
            "tags": [
              "x_refsource_CONFIRM",
              "x_transferred"
            ],
            "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
          }
        ],
        "title": "CVE Program Container"
      }
    ],
    "cna": {
      "affected": [
        {
          "product": "OTRS",
          "vendor": "OTRS AG",
          "versions": [
            {
              "lessThanOrEqual": "7.0.21",
              "status": "affected",
              "version": "7.0.x",
              "versionType": "custom"
            },
            {
              "lessThanOrEqual": "8.0.6",
              "status": "affected",
              "version": "8.0.x",
              "versionType": "custom"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "value": "L\u00e1szl\u00f3 Gyaraki"
        }
      ],
      "datePublic": "2020-10-12T00:00:00.000Z",
      "descriptions": [
        {
          "lang": "en",
          "value": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions."
        }
      ],
      "metrics": [
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-200",
              "description": "CWE-200 Information Exposure",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2020-10-15T18:52:13.000Z",
        "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
        "shortName": "OTRS"
      },
      "references": [
        {
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
        }
      ],
      "solutions": [
        {
          "lang": "en",
          "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
        }
      ],
      "source": {
        "advisory": "OSA-2020-15",
        "defect": [
          "2020052942000321"
        ],
        "discovery": "INTERNAL"
      },
      "title": "Agent names disclosed in chat feature",
      "x_generator": {
        "engine": "Vulnogram 0.0.9"
      },
      "x_legacyV4Record": {
        "CVE_data_meta": {
          "ASSIGNER": "security@otrs.com",
          "DATE_PUBLIC": "2020-10-12T00:00:00.000Z",
          "ID": "CVE-2020-1777",
          "STATE": "PUBLIC",
          "TITLE": "Agent names disclosed in chat feature"
        },
        "affects": {
          "vendor": {
            "vendor_data": [
              {
                "product": {
                  "product_data": [
                    {
                      "product_name": "OTRS",
                      "version": {
                        "version_data": [
                          {
                            "version_affected": "\u003c=",
                            "version_name": "7.0.x",
                            "version_value": "7.0.21"
                          },
                          {
                            "version_affected": "\u003c=",
                            "version_name": "8.0.x",
                            "version_value": "8.0.6"
                          }
                        ]
                      }
                    }
                  ]
                },
                "vendor_name": "OTRS AG"
              }
            ]
          }
        },
        "credit": [
          {
            "lang": "eng",
            "value": "L\u00e1szl\u00f3 Gyaraki"
          }
        ],
        "data_format": "MITRE",
        "data_type": "CVE",
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        "description": {
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            }
          ]
        },
        "generator": {
          "engine": "Vulnogram 0.0.9"
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        "impact": {
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            "attackVector": "NETWORK",
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            "confidentialityImpact": "LOW",
            "integrityImpact": "NONE",
            "privilegesRequired": "NONE",
            "scope": "UNCHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N",
            "version": "3.1"
          }
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        "problemtype": {
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                  "value": "CWE-200 Information Exposure"
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        },
        "references": {
          "reference_data": [
            {
              "name": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/",
              "refsource": "CONFIRM",
              "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-15/"
            }
          ]
        },
        "solution": [
          {
            "lang": "en",
            "value": "Upgrade to OTRS 7.0.22, OTRS 8.0.7"
          }
        ],
        "source": {
          "advisory": "OSA-2020-15",
          "defect": [
            "2020052942000321"
          ],
          "discovery": "INTERNAL"
        }
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
    "assignerShortName": "OTRS",
    "cveId": "CVE-2020-1777",
    "datePublished": "2020-10-15T18:52:13.636Z",
    "dateReserved": "2019-11-29T00:00:00.000Z",
    "dateUpdated": "2024-09-17T01:16:05.690Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.1"
}

Sightings

Author	Source	Type	Date	Other

Nomenclature

Seen: The vulnerability was mentioned, discussed, or observed by the user.
Confirmed: The vulnerability has been validated from an analyst's perspective.
Published Proof of Concept: A public proof of concept is available for this vulnerability.
Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
Not confirmed: The user expressed doubt about the validity of the vulnerability.
Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.

The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base model, served locally by ML-Gateway. They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.

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Action not permitted

CNVD-2020-63947

CVE-2020-1777 (GCVE-0-2020-1777)

Tags

Sightings

Nomenclature

Related by attack behaviour