CVE-2026-56725 (GCVE-0-2026-56725)
Vulnerability from cvelistv5 – Published: 2026-09-25 17:09 – Updated: 2026-09-29 19:37
VLAI
EPSS
VEX
Title
Zammad: Denial of Service via OTRS Import Controller
Summary
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.
Severity
SSVC
Exploitation: none
Automatable: yes
Technical Impact: total
CISA Coordinator · CISA-ADP (v2.0.3)
Decision recorded 2026-09-29 19:37 UTC
CWE
Assigner
References
3 references
| URL | Tags |
|---|---|
| https://github.com/zammad/zammad/security/advisor… | x_refsource_CONFIRM |
| https://github.com/zammad/zammad/commit/a04a95b69… | x_refsource_MISC |
| https://github.com/zammad/zammad/releases/tag/7.0.2 | x_refsource_MISC |
{
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2026-56725",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-29T19:37:05.600912Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-09-29T19:37:24.906Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.0.2"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2."
}
],
"metrics": [
{
"cvssV4_0": {
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"baseScore": 8.7,
"baseSeverity": "HIGH",
"privilegesRequired": "NONE",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "NONE",
"vulnIntegrityImpact": "NONE"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-306",
"description": "CWE-306: Missing Authentication for Critical Function",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-400",
"description": "CWE-400: Uncontrolled Resource Consumption",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T17:09:05.633Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj"
},
{
"name": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0"
},
{
"name": "https://github.com/zammad/zammad/releases/tag/7.0.2",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/releases/tag/7.0.2"
}
],
"source": {
"advisory": "GHSA-45cx-9mrq-mmcj",
"discovery": "UNKNOWN"
},
"title": "Zammad: Denial of Service via OTRS Import Controller"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2026-56725",
"datePublished": "2026-09-25T17:09:05.633Z",
"dateReserved": "2026-06-22T19:17:28.958Z",
"dateUpdated": "2026-09-29T19:37:24.906Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2",
"vulnerability-lookup:meta": {
"epss": {
"cve": "CVE-2026-56725",
"date": "2026-10-02",
"epss": "0.00412",
"percentile": "0.33189"
},
"nvd": {
"cve": {
"affected": [
{
"affectedData": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.0.2"
}
]
}
],
"source": "security-advisories@github.com"
}
],
"cveTags": [],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2."
}
],
"id": "CVE-2026-56725",
"lastModified": "2026-09-29T20:17:20.750",
"metrics": {
"cvssMetricV40": [
{
"cvssData": {
"Automatable": "NOT_DEFINED",
"Recovery": "NOT_DEFINED",
"Safety": "NOT_DEFINED",
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"availabilityRequirement": "NOT_DEFINED",
"baseScore": 8.7,
"baseSeverity": "HIGH",
"confidentialityRequirement": "NOT_DEFINED",
"exploitMaturity": "NOT_DEFINED",
"integrityRequirement": "NOT_DEFINED",
"modifiedAttackComplexity": "NOT_DEFINED",
"modifiedAttackRequirements": "NOT_DEFINED",
"modifiedAttackVector": "NOT_DEFINED",
"modifiedPrivilegesRequired": "NOT_DEFINED",
"modifiedSubAvailabilityImpact": "NOT_DEFINED",
"modifiedSubConfidentialityImpact": "NOT_DEFINED",
"modifiedSubIntegrityImpact": "NOT_DEFINED",
"modifiedUserInteraction": "NOT_DEFINED",
"modifiedVulnAvailabilityImpact": "NOT_DEFINED",
"modifiedVulnConfidentialityImpact": "NOT_DEFINED",
"modifiedVulnIntegrityImpact": "NOT_DEFINED",
"privilegesRequired": "NONE",
"providerUrgency": "NOT_DEFINED",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"valueDensity": "NOT_DEFINED",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "NONE",
"vulnIntegrityImpact": "NONE",
"vulnerabilityResponseEffort": "NOT_DEFINED"
},
"source": "security-advisories@github.com",
"type": "Secondary"
}
],
"ssvcV203": [
{
"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"ssvcData": {
"id": "CVE-2026-56725",
"options": [
{
"exploitation": "none"
},
{
"automatable": "yes"
},
{
"technicalImpact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-29T19:37:05.600912Z",
"version": "2.0.3"
}
}
]
},
"published": "2026-09-25T18:17:26.330",
"references": [
{
"source": "security-advisories@github.com",
"url": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0"
},
{
"source": "security-advisories@github.com",
"url": "https://github.com/zammad/zammad/releases/tag/7.0.2"
},
{
"source": "security-advisories@github.com",
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj"
}
],
"sourceIdentifier": "security-advisories@github.com",
"vulnStatus": "Deferred",
"weaknesses": [
{
"description": [
{
"lang": "en",
"value": "CWE-306"
},
{
"lang": "en",
"value": "CWE-400"
}
],
"source": "security-advisories@github.com",
"type": "Secondary"
}
]
}
},
"vulnrichment": {
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2026-56725",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-29T19:37:05.600912Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-09-29T19:37:20.984Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.0.2"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2."
}
],
"metrics": [
{
"cvssV4_0": {
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"baseScore": 8.7,
"baseSeverity": "HIGH",
"privilegesRequired": "NONE",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "NONE",
"vulnIntegrityImpact": "NONE"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-306",
"description": "CWE-306: Missing Authentication for Critical Function",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-400",
"description": "CWE-400: Uncontrolled Resource Consumption",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T17:09:05.633Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj"
},
{
"name": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0"
},
{
"name": "https://github.com/zammad/zammad/releases/tag/7.0.2",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/releases/tag/7.0.2"
}
],
"source": {
"advisory": "GHSA-45cx-9mrq-mmcj",
"discovery": "UNKNOWN"
},
"title": "Zammad: Denial of Service via OTRS Import Controller"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2026-56725",
"datePublished": "2026-09-25T17:09:05.633Z",
"dateReserved": "2026-06-22T19:17:28.958Z",
"dateUpdated": "2026-09-29T19:37:24.906Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}
}
}
Loading…
Loading…
Experimental. This forecast is provided for visualization only and may change without notice. Do not use it for operational decisions.
Forecast uses a logistic model when the trend is rising, or an exponential decay model when the trend is falling. Fitted via linearized least squares.
Sightings
| Author | Source | Type | Date | Other |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or observed by the user.
- Confirmed: The vulnerability has been validated from an analyst's perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: The vulnerability was observed as exploited by the user who reported the sighting.
- Patched: The vulnerability was observed as successfully patched by the user who reported the sighting.
- Not exploited: The vulnerability was not observed as exploited by the user who reported the sighting.
- Not confirmed: The user expressed doubt about the validity of the vulnerability.
- Not patched: The vulnerability was not observed as successfully patched by the user who reported the sighting.
Loading…
Loading…
The MITRE ATT&CK techniques below are AI-generated suggestions, inferred from the description of the
vulnerability by the CIRCL/vulnerability-attack-technique-classification-roberta-base
model, served locally by ML-Gateway.
They have not been verified by an analyst and are provided for guidance only.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
The approach is described in our paper Mapping CVEs to MITRE ATT&CK Techniques: A Curated Gold-Set Classifier and the Limits of LLM-Assisted Label Expansion.
Browse all ATT&CK techniques and the vulnerabilities related to each.
Loading…
Related by attack behaviour
Vulnerabilities whose description is nearest to this one in the vector space of the CIRCL/vulnerability-attack-technique-biencoder model. This is a similarity search over the bi-encoder space (plain cosine), not a classification, and it has no measured accuracy.
Loading…