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  <updated>2026-10-07T00:57:15.026497+00:00</updated>
  <author>
    <name>Vulnerability-Lookup</name>
    <email>csirt@opendfir.org</email>
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  <entry>
    <id>https://cve.radiocsirt.org/vuln/cve-2020-1767</id>
    <title>CVE-2020-1767 — Possible to send drafted messages as wrong agent</title>
    <updated>2026-10-07T00:57:15.043540+00:00</updated>
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml"><p><strong>Affected:</strong> OTRS AG ((OTRS)) Community Edition, OTRS AG OTRS</p>
<p>Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.</p></div>
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    <link href="https://cve.radiocsirt.org/vuln/cve-2020-1767"/>
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