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  <updated>2026-10-05T21:04:01.737108+00:00</updated>
  <author>
    <name>Vulnerability-Lookup</name>
    <email>csirt@opendfir.org</email>
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  <entry>
    <id>https://cve.radiocsirt.org/vuln/cve-2024-23794</id>
    <title>CVE-2024-23794 — Agents are able to lock the ticket without the "Owner" permission</title>
    <updated>2026-10-05T21:04:03.598944+00:00</updated>
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml"><p><strong>Affected:</strong> OTRS AG OTRS</p>
<p>An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:</p>
<p>*  8.0.X
  *  2023.X
  *  from 2024.X through 2024.4.x</p></div>
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    <link href="https://cve.radiocsirt.org/vuln/cve-2024-23794"/>
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